Team Communication and Conflict Resolution

We are one of the leaders in the training industry in Poland! Every year, Inprogress is ranked among the top providers of training services according to Computerworld. In the fall of 2019, we became the market leader in AgilePM® training and Project Management training as part of the "Trusted Training Radar® for AgilePM®" study conducted by Course Conductor. Practical knowledge, experienced trainers, proven quality – choosing our training is an investment in real results. We will guide you on how to achieve your goals and enhance project execution efficiency. We will be a reliable partner to help you succeed in management!

The growing demands of reality increase the need for regular development for both team members and their leaders (the role of leaders in building effective teams is becoming even more significant). The training prepares leaders for even better team management.

• future and current managers
• individuals who want to develop their interpersonal skills
• individuals who want to learn conflict resolution

The aim of the training will be to review and improve the competencies necessary to achieve business goals in both individual and team work aspects.

• Building an effective communication style with others
• Practical diagnosis of communication barriers and techniques for actively preventing their occurrence
• Building supportive relationships within the team
• Effective collaboration within the team
• Awareness of mutual influence in the team-individual and individual-team relationship
• Ability to apply various conflict management techniques
• Changing personal attitudes and modeling constructive behaviors (e.g., assertive attitude)

• Introduction to communication issues
• Principles of effective communication as a fundamental element in effective organizational contacts
• Communication within the organization
• Effective conversation management
• Being true to oneself and maintaining good relationships with others – the concept of assertive behavior
• What it means to respect yourself and others – what happens when we agree or refuse
• Conflict, disagreement, or argument? Definition of conflict.
• Where does it come from? The main sources of conflicts
• Not so scary – does conflict always hinder? Functional and dysfunctional conflicts
• When looking at the same thing, we see something different – perceptual distortions occurring in conflict
• Who you are and who you can be – Behavioral styles in conflict resolution
• A conflict that helps and develops – assertive and developmental use of conflicts in team work
• How not to drown in conflict? – strategies used in conflict situations
• Working with emotions in conflict, or how to cope in difficult situations
• Not just worn paths – creative principles of conflict resolution

2 days

The price includes participation in online training in Polish and electronic training materials.