Terms of Use for the Sqoly Platform

Regulaminy – Sqoly
Terms of service for registered users of the sqoly platform

§ 1. General Provisions

  1. The Sqoly Platform is a service with listings related to training, courses, workshops, conferences, congresses, and similar events (hereinafter: Events).
  2. These Terms of Service (hereinafter: Terms) are the terms referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.
  3. Upon acceptance of the Terms, the User undertakes to comply with the provisions of the Terms, act in accordance with applicable law, and refrain from any unlawful activities.
  4. The Terms specify the types and scope of services provided via the Sqoly Platform to Clients, as well as the complaint procedure.
  5. The owner of the Sqoly Platform is ORNSSON SOLUTIONS SP. Z O.O., registered in Warsaw, ul. Wiejska 17/3 (postal code: 00-480), KRS: 0000785220, Tax ID: 7010924494.
  6. Sqoly is a SaaS model used to manage training processes and the purchase of development services by the User. The SaaS model (Software as a Service) is a method of delivering software in which the application is hosted by the Service Provider and made available to Users via the Internet.
  7. All content contained in the Platform is the property of the Service Provider or entities cooperating with the Service Provider, and is therefore subject to legal protection.

§ 2. Definitions

  1. Terms – these Terms of Service.
  2. Sqoly Platform – the platform with listings related to training, courses, workshops, conferences, congresses, and similar events (hereinafter referred to interchangeably as: Sqoly Platform, Sqoly, or Platform), operated by the Service Provider at www.sqoly.com.
  3. Service Provider – the entity providing Services via the Sqoly Platform, i.e., ORNSSON SOLUTIONS sp. z o.o., based in Warsaw.
  4. User – a registered and logged-in natural person placing an Order for Events through the Sqoly Platform, either for themselves or on behalf of other users, who is an employee of a Client registered in the Sqoly Platform by the Client, authorized to place Orders on behalf of the Client.
  5. User Account – an account within the Platform allowing the use of Sqoly depending on granted permissions, i.e., viewing Events, adding Events to favorites, or placing Orders.
  6. Event – any event organized by an Organizer, such as training, courses, workshops, symposia, conferences, congresses, etc., listed on the Sqoly Platform.
  7. Internal Training – an Event organized by the Client, available only to that Client’s Users.
  8. Open Events – Events available to participants from various organizations (different Clients), held according to a predefined program and schedule.
  9. Closed Events – Events dedicated to a specific group of participants within a single organization (one Client).
  10. Client – an entity registering Users on the Sqoly Platform, entitled to use the Services via Sqoly.
  11. Organizer – an entity conducting an Event.
  12. Order – information submitted via the Sqoly registration form expressing the intent to purchase a specific Event.
  13. Service – a service provided by the Service Provider to the Client.
  14. Agreement – the agreement between the Client and the Service Provider.

§ 3. Scope of Services

  1. Access to the Platform requires the conclusion of an Agreement between the Service Provider and the Client, on whose behalf the User acts, as well as the User’s acceptance of these Terms.
  2. Sqoly is a SaaS model used for managing training processes and the procurement of development services by the User on behalf of the Client.
  3. The SaaS model (Software as a Service), referred to in §3 point 2 of the Terms, is a method of delivering software in which the application is hosted by the Service Provider and made available to Users via the Internet.
  4. Sqoly is configured and managed by the Service Provider. However, the application itself (together with the infrastructure) through which the Service Provider makes the Sqoly Platform available to the User is developed and maintained by Asseco Business Solutions S.A., based in Lublin (hereinafter: Asseco), and its subcontractors, to which the User hereby consents.
  5. The User does not acquire any rights to the software comprising the application (Sqoly Platform), except for the right to use such software through a web browser under the terms of these Terms. The User’s right to use the application expires upon termination of the Agreement, regardless of the cause.
  6. Sqoly is a platform for placing Orders for Events, not for purchasing them. The purchase of an Event takes place outside the Platform, either between the Client and the Organizer, or between the Client and the Service Provider.
  7. Access to Sqoly is provided through a web browser.
  8. The User may use the Platform once access has been granted by the Service Provider and the User has logged in.
  9. A logged-in User (previously designated by the Client) is authorized, depending on the permissions granted, to: browse Events, add Events to favorites, or place Orders for Events available on the Sqoly Platform.
  10. The method of Client approval of Orders placed by Users will result from arrangements made between the Client and the Service Provider.
  11. If placing an Order by the User requires Client approval, such Event will remain pending for Client approval for seven (7) business days. If within this period the Client does not approve the Order, the Order will be automatically canceled.
  12. A certificate for a given Event is guaranteed only if such information is provided in the Platform by the Organizer.
  13. After the Event has concluded, if the Event entailed issuing certificates to participants, the User will have the option to download such a certificate from the Platform. The certificate will be linked to the relevant User Account.
  14. Certificates referred to in §3 point 13 of the Terms will be available for twelve (12) months from their issuance. If the relevant User Account is deleted, the certificates will no longer be accessible.
  15. Open Events are removed from the Platform five (5) days before their start date, which means that after this deadline it is not possible to place Orders for such Events.
  16. Access to Sqoly is provided under one of five subscription packages chosen by the Client: Essential, Standard, Advanced, Expert, or Enterprise – as described in Appendix 1 to these Terms – Functionality Table.
  17. The Service Provider may have access to the User Account view.
  18. Event prices listed on the Platform are indicative only and may differ from the final settlement, in particular if the price is expressed by the Organizer in a currency other than Polish zloty.
  19. If the price of an Event significantly deviates from market rates, the User should confirm the price with a representative of the Platform, due to a possible error by the Platform or the Organizer.
  20. Placing an Order for Internal Training results in the use of loyalty points assigned to the User Account, which means that participation in such Internal Training does not involve any additional cost for the Client.
  21. Placing an Order creates an obligation to bear the cost of the ordered Event.
  22. The User may withdraw an Order for an Open Event after placing it, no later than seven (7) days before the Event start date, by sending an email to: orders@sqoly.com. If the ordered Event is to be conducted earlier than seven (7) days from the date of placing the Order, the User is not entitled to withdraw the Order.
  23. The User may withdraw an Order for a Closed Event after placing it, no later than fourteen (14) days before the Event start date, by sending an email to: orders@sqoly.com. If the ordered Event is to be conducted earlier than fourteen (14) days from the date of placing the Order, the User is not entitled to withdraw the Order.
  24. Registration and use of the Services require a device such as a computer, tablet, or smartphone with Internet access via a web browser and access to email. The Platform also offers full functionality on mobile devices.
  25. The Service Provider is obliged to archive User data and their activity in the Platform for a period of two (2) years following termination or expiry of the Agreement, but no longer than five (5) years from the introduction of the data into the system or, accordingly, from the activity undertaken by the User.
  26. The Service Provider reserves the right to change the offer presented in the Platform at any time.
  27. The Service Provider reserves the right to modify the Services available in the Platform.
  28. The User Account expires upon termination of the Agreement.

§ 4. Operation of the Platform

  1. The Sqoly Platform will be available to the User seven (7) days a week, twenty-four (24) hours a day.
  2. The Help Desk service, providing technical support to the User, will be carried out by the Service Provider’s staff on business days from Monday to Friday (excluding public holidays) between 9:00 a.m. and 5:00 p.m., in Polish and English, via email sent to: support@ornsson.com.
  3. The User is obliged to immediately notify the Client’s Representative (as defined in the Agreement) of any disruptions in the operation of the Sqoly Platform.
  4. Error and failure reports concerning the Sqoly System may only be submitted by the Client’s Representative (i.e., the person referred to in §12 point 2 of the Agreement) on business days between 9:00 a.m. and 5:00 p.m., via email sent to: support@ornsson.com, with the time of receipt on the Service Provider’s receiving server deemed to be the time of submission.
  5. An error or failure report concerning the Sqoly System must include:
    1. the location within the Sqoly System where the error or failure occurred,
    2. a detailed description of the error or failure, in particular:
      • a description of the actions taken by the User at the time of occurrence,
      • a description of other circumstances that took place at or immediately before the occurrence,
      • identification of the data being processed at the time of occurrence,
      • a screenshot, where technically feasible,
    3. the name and version of the browser on which the Sqoly System was running.
  6. The Service Provider is obliged to remove the error or failure within seven (7) business days from the date of reporting by the Client’s Representative, excluding errors and failures caused by malfunctioning of third-party software, telecommunications issues, or other circumstances for which the Service Provider is not responsible.
  7. If technical work related to removing the error or failure exceeds the deadline specified in §4 point 6 of the Terms, the Service Provider undertakes to immediately inform the Client of the situation and provide a new estimated completion date.
  8. When calculating the deadlines for the performance of services specified in these Terms, including the removal of errors and failures of the Sqoly Platform, the period between 4:00 p.m. on Friday and 9:00 a.m. on Monday, as well as the period between 4:00 p.m. on the day preceding a public holiday and 9:00 a.m. on the next business day, shall not be taken into account.

§ 5. User Obligations

  1. While using the Platform and Services, the User is obliged to:
    1. comply with the provisions of these Terms and all applicable laws;
    2. provide truthful information, including personal data as well as data of the Client whom the User represents;
    3. obtain prior authorization from the Client they represent to place an Order for an Event;
    4. respect the rights of third parties, including the Organizer, which means in particular refraining from using offensive content that may infringe the personal rights of other entities;
    5. refrain from any actions that could harm the reputation of the Service Provider or the Platform, or otherwise expose the Service Provider to damage;
    6. refrain from disrupting the functioning of the Platform, in particular by automatically placing Orders;
    7. keep confidential the login credentials to the User Account;
    8. use Sqoly solely within the scope of the Client’s business activities, in accordance with these Terms and all instructions and documentation provided by the Service Provider;
    9. respect the copyrights and intellectual property rights of the Service Provider, the Organizer, Asseco, and its subcontractors whose software is made available to the User under these Terms.
  2. The User is responsible for Orders placed by them, which means that the Organizer may demand payment for the ordered Event.
  3. The User is responsible for actions taken on their User Account, including infringing the personal rights of other entities (including the Service Provider and Organizer) or misleading other entities (including the Service Provider and Organizer).
  4. The User is not entitled to copy, reproduce, or distribute content made available on the Platform without the prior written consent of the Service Provider. Content available on the Platform may only be used by the User to compare offers from Organizers and place Orders for Events. Protection of content available on the Platform also extends to the rights of third parties whose image appears in materials available on the Platform.
  5. The User has access solely to their individual User Account and may not share it with third parties, including other Users.
  6. Under these Terms, the User does not acquire any copyrights to the subject matter of Events, in particular to ordered training.
  7. These Terms prohibit the User from:
    1. unauthorized access to the Platform and its technical components;
    2. undertaking reverse engineering activities;
    3. taking actions that bypass Sqoly’s rules, in particular budgetary limits and the Order approval process;
    4. attempting to hack into the Platform, exploiting software errors, or using malicious software;
    5. using other Users’ accounts.
  8. In the event of a User’s violation of the provisions of §5 of these Terms, the Service Provider is entitled to take actions aimed at eliminating such violations, in particular temporarily blocking the User Account, permanently deleting the User Account, or limiting the functionalities of the User Account.

§ 6. Fees for Use of the Sqoly Platform

  1. The Client, represented by the User, is obliged to pay the Service Provider a monthly fee for the use of the Sqoly Platform. The amount of fees for specific packages is specified in Appendix No. 2 to these Terms – Fees for Packages.
  2. Other fees related to the use of the Platform and payment terms are defined in the Agreement.

§ 7. Complaints

  1. In the event of non-performance or improper performance of the Services by the Service Provider, the User is entitled to submit a complaint by: sending an email to: office@ornsson.com; or sending a letter by traditional mail to: Ornsson Solutions sp. z o.o., ul. Wiejska 17/3, 00-480 Warsaw, Poland.
  2. A response to the complaint will be provided within no more than thirty (30) days from the date the Service Provider receives the complaint.
  3. Feedback regarding the complaint will be sent to the User via email.

§ 8. Processing of Users’ Personal Data

  1. The controller of Users’ personal data processed in the Platform is the Service Provider. The rules for processing Users’ personal data are described in these Terms.
  2. The Service Provider processes Users’ personal data to the extent necessary to perform the Services, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Act on the Provision of Electronic Services.
  3. The Platform undertakes to protect personal data in compliance with applicable law, in particular by not disclosing it to third parties (subject to §8 point 9 of the Terms) and by processing it solely for the purposes specified in these Terms and for its own marketing purposes.
  4. The personal data provided by the User is processed exclusively for the purpose of responding to the User’s Order and presenting the User with an offer to conclude an agreement regarding participation in the Event to which the Order relates.
  5. The User’s personal data is processed for the period necessary to perform the Agreement concluded between the Client and the Organizer, and for the period required by law or to secure potential claims.
  6. The User has the right to access their personal data, to request its rectification, deletion, or restriction of processing, to object to processing, and to lodge a complaint with a supervisory authority if they consider that the processing of personal data infringes applicable law.
  7. The User has the right to withdraw consent to the processing of their personal data at any time, which will result in the loss of access to the Platform and cessation of personal data processing.
  8. Withdrawal of consent to the processing of personal data takes place by completing a resignation form. The User’s personal data will be deleted within thirty (30) days of submission of the resignation form.
  9. Upon receipt of an Order for an Event, the Service Provider, under these Terms, provides the Organizer with the User’s personal data collected in the Platform. From that moment, the Organizer becomes an independent data controller, within the meaning of GDPR, and processes such data at its own risk.
  10. The Organizer is obliged to delete all User personal data within ninety (90) days of receiving such data, unless within that time the Organizer obtains a separate legal basis for processing by entering into an agreement with the Client related to the Event.

§ 9. Commercial Information

  1. The sending of commercial information by electronic means is possible only with the User’s consent, granted by accepting these Terms.
  2. The User may withdraw consent to receive commercial information by electronic means at any time by sending an email to office@ornsson.com or by submitting a written notice via post.
  3. Withdrawal of consent referred to in §9 point 2 of the Terms will result in the User’s access to the Platform being blocked.

§ 10. Cookies Policy

  1. In connection with the use of the Platform, “cookies” may be collected, which may contain the User’s personal data, such as the IP address of the computer and the unique device identifier.
  2. The legal basis for collecting data from cookies is Article 6(1)(f) of GDPR, allowing processing for the legitimate interests of the data controller.
  3. The purpose referred to in §10 point 2 of the Terms is to adapt the Platform to the User’s individual needs, to remember data entered by the User in connection with use of the Platform, and to conduct statistical analyses regarding the User for the Service Provider’s needs.
  4. The User may: at any time access their data contained in cookies by locating it on their computer disk and may delete such data at any time; at any time resign from the collection of cookies by selecting the appropriate settings in their browser, though in such a case, use of all Platform functions may be hindered or impossible.
  5. Use of the Platform involves sending queries to the server, which means that each query is recorded and stored on the server, including: the User’s IP address, server date and time, browser and operating system information. The server content is available only to persons authorized to administer the server.
  6. The Service Provider reserves the right to collect data on User activities, in particular such as adding Events to favorites, adding Events to the cart, or ordering Events – to which the User consents.
  7. The purpose of collecting the data referred to in §10 point 6 of the Terms is to analyze User activity on the Platform, which will form the basis for reports dedicated to the Client.

§ 11. Liability

  1. The Service Provider is not liable for non-performance or improper performance of agreements concluded between the Client and the Organizer related to Events, as the Service Provider is not a party to such agreements.
  2. The Organizer bears full and exclusive liability for the Event, including for any damage caused to the Client or any participant. The Service Provider is not liable for the content delivered to Event participants.
  3. The Organizer bears full and exclusive liability for the materials and content provided on the Platform relating to particular Events or the Organizers themselves.
  4. The User is obliged to immediately notify the Service Provider via email of any disruptions in the operation of the Platform.
  5. The Service Provider is not liable for damage resulting from improper use of the Platform by the User.
  6. Information relating to Organizers and their Events is provided by Organizers. The Service Provider does not guarantee the accuracy or timeliness of such information, which means that discrepancies cannot serve as grounds for claims against the Service Provider by Clients or Users. The Service Provider is not liable for damage resulting from false data provided by an Organizer.
  7. Due to the impossibility of fully eliminating technical issues in the operation of the Platform, the Service Provider does not guarantee uninterrupted or error-free operation.
  8. The Service Provider reserves the right to temporary interruptions in access to the Platform resulting from maintenance or similar work. Such interruptions cannot serve as grounds for claims against the Service Provider.
  9. The Service Provider is not liable for interruptions or improper functioning of the Platform resulting from: causes attributable to third parties, telecommunications issues, malfunctions of third-party software (including that of subcontractors), or other circumstances beyond the Service Provider’s control.

§ 12. Final Provisions

  1. The Service Provider can be contacted at: ORNSSON SOLUTIONS sp. z o.o., ul. Wiejska 17/3, 00-480 Warsaw, Poland, or via email at: office@ornsson.com.
  2. Any disputes arising from these Terms shall be resolved amicably where possible. If amicable resolution is not possible, disputes will be submitted to the competent court for the Service Provider’s registered office.
  3. In matters not regulated by these Terms, the relevant provisions of the law of the Republic of Poland shall apply.
  4. The Service Provider reserves the right to amend these Terms.
  5. The amended Terms are binding on the User if the Service Provider has informed the Client of the change, and the Client has not terminated the Agreement with the Service Provider within seven (7) days of being notified of the change.
  6. The Client may be notified of changes to the Terms via email.
Terms of Service for Guest Users of the Sqoly Platform

§ 1. General Provisions

  1. The Sqoly Platform is a service with listings related to training, courses, workshops, conferences, congresses, and similar events (hereinafter: Events).
  2. These Terms of Service (hereinafter: Terms) are the terms referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.
  3. By accepting these Terms, the Guest undertakes to comply with their provisions, act in accordance with applicable law, and refrain from any unlawful activities.
  4. These Terms specify the types and scope of services provided through the Sqoly Platform to Guests, as well as the complaint procedure.
  5. The owner of the Sqoly Platform is ORNSSON SOLUTIONS sp. z ograniczoną odpowiedzialnością, based in Warsaw, ul. Wiejska 17, unit 3 (postal code: 00-480), KRS no: 0000785220, NIP: 7010924494.
  6. All content contained on the Platform is the property of the Service Provider or of entities cooperating with the Service Provider, and is therefore subject to legal protection.

§ 2. Definitions

  1. Terms – these Terms of Service of the Platform.
  2. Sqoly Platform – a platform with listings related to training, courses, workshops, conferences, congresses, and similar events (hereinafter interchangeably referred to as: Sqoly Platform, Sqoly, or Platform), operated by the Service Provider at www.sqoly.com.
  3. Service Provider – the entity providing Services through the Sqoly Platform, i.e., ORNSSON SOLUTIONS sp. z o.o., based in Warsaw.
  4. Guest – a natural person with full legal capacity acting as a consumer, or a legal person, or an organizational unit without legal personality that has legal capacity under the law, who may browse content available on the Platform and submit Inquiries regarding selected Events.
  5. Consumer – a natural person using the Platform for purposes not directly related to their business or professional activity.
  6. Event – any event organized by an Organizer, such as training, courses, workshops, symposia, conferences, congresses, etc., listed on the Sqoly Platform.
  7. Open Events – events available to multiple participants, held according to a predefined program and schedule.
  8. Closed Events – events dedicated to a specific group of participants or to a specific participant.
  9. Organizer – an entity conducting an Event.
  10. Inquiry – information submitted by a Guest expressing interest in a given Event.
  11. Service – a service provided by the Service Provider under these Terms to the Guest, consisting of enabling the browsing of Events and submitting Inquiries regarding specific Events available on the Platform.

§ 3. Scope of Services

  1. Access to the Platform requires acceptance of these Terms by the Guest.
  2. Acceptance of these Terms by the Guest constitutes a declaration that they have read and understood the Terms and fully accept their provisions.
  3. Sqoly is a SaaS model used to promote training services. The SaaS model (Software as a Service) is a method of delivering software in which the application is hosted by the Service Provider and made available to Guests via the Internet.
  4. Sqoly is configured and managed by the Service Provider. However, the application itself (together with the infrastructure) through which the Service Provider provides access to the Sqoly Platform is developed and maintained by Asseco Business Solutions S.A., based in Lublin (hereinafter: Asseco), and its subcontractors, to which the Guest hereby consents.
  5. The Guest does not acquire any rights to the software comprising the application (Sqoly Platform), except for the right to use such software via a web browser under the provisions of these Terms.
  6. Sqoly is a platform for sending Inquiries regarding Events, not for purchasing them. The purchase of an Event takes place outside the Platform, between the Guest and the Organizer.
  7. Access to Event listings via the Platform is free of charge for Guests. Costs incurred by Guests are related solely to the purchase of Events from the Organizer.
  8. Access to Sqoly is provided via a web browser.
  9. The Guest may use the Platform without the need to log in.
  10. The Guest is entitled to: browse Events and submit Inquiries regarding specific Events available on the Platform.
  11. Open Events are removed from the Platform five (5) days before their scheduled start, which means that after this deadline, it is no longer possible to send Inquiries regarding such Events.
  12. Event prices listed on the Platform are indicative only and may differ from the final settlement, particularly if the price is provided by the Organizer in a currency other than Polish zloty.
  13. Registration and use of the Services require a device such as a computer, tablet, or smartphone with Internet access via a web browser and access to email. The Platform also offers full functionality on mobile devices.
  14. The Service Provider reserves the right to change the offer presented on the Platform at any time, including changes to Event prices available on the Platform.
  15. The Service Provider reserves the right to modify the Services available on the Platform.
  16. Services for Consumers are provided exclusively within the territory of the Republic of Poland, and therefore the Service Provider has excluded the possibility of using the Services by Consumers residing or habitually residing outside the Republic of Poland.
  17. The Guest may cease using the Platform at any time.
  18. A Guest who is a Consumer has the right to withdraw from an agreement concluded with an Organizer within thirty (30) days of its conclusion, by submitting a withdrawal notice sent to the Organizer either by traditional post or by email. The right of withdrawal does not apply to Guests who are not Consumers, nor in cases where the Organizer has fully performed the service before the withdrawal deadline. By accepting these Terms, the Consumer agrees to the commencement of the Organizer’s performance without waiting for the withdrawal period applicable to distance agreements.

§ 4. Operation of the Platform

  1. The Sqoly Platform will be available to Guests seven (7) days a week, twenty-four (24) hours a day.
  2. Error and failure reports concerning the Sqoly System may be submitted only on business days between 9:00 a.m. and 5:00 p.m., via email to: support@ornsson.com, with the time of receipt on the Service Provider’s receiving server deemed to be the time of submission.
  3. An error or failure report concerning the Sqoly System must include:
    1. the location within the Sqoly System where the error or failure occurred,
    2. a detailed description of the error or failure, in particular:
      • a description of the actions taken by the Guest at the time of occurrence,
      • a description of other circumstances that took place at or immediately before the occurrence,
      • identification of the data being processed at the time of occurrence,
      • a screenshot, where technically feasible,
    3. the name and version of the browser on which the Sqoly System was running.
  4. The Service Provider is obliged to remove the error or failure – excluding errors and failures caused by malfunctioning of third-party software, telecommunications issues, or other circumstances beyond the Service Provider’s control.

§ 5. Guest Obligations

  1. While using the Platform, the Guest is obliged to:
    1. comply with these Terms and all applicable laws;
    2. provide truthful information, including their personal data;
    3. respect the rights of third parties, including the Organizer, which in particular means refraining from using offensive content that may infringe the personal rights of other entities;
    4. refrain from any actions that could harm the reputation of the Service Provider or the Platform, or otherwise expose the Service Provider to damage;
    5. refrain from disrupting the functioning of the Platform, in particular by automatically submitting Inquiries;
    6. use Sqoly in accordance with these Terms and with all instructions and documentation made available by the Service Provider;
    7. respect the copyrights and intellectual property rights of the Service Provider, the Organizer, Asseco, and its subcontractors whose software is made available to the Guest under these Terms.
  2. The Guest is responsible for actions they take on the Platform, including infringing the personal rights of other entities (including the Service Provider and the Organizer) or misleading other entities (including the Service Provider and the Organizer).
  3. The Guest is not entitled to copy, reproduce, or distribute content posted on the Platform without the prior written consent of the Service Provider. Content available on the Platform may be used by the Guest solely for the purpose of comparing offers from specific Organizers and submitting Inquiries regarding Events. Protection of content available on the Platform also extends to the rights of third parties whose image appears in materials available on the Platform.
  4. Under these Terms, the Guest does not acquire any copyrights to the subject matter of Events, in particular to Events ordered from an Organizer.
  5. The following are prohibited for the Guest:
    1. unauthorized access to the Platform and its technical components;
    2. engaging in reverse engineering;
    3. attempting to hack the Platform, exploiting software errors, or using malicious software.
  6. In the event of a Guest’s violation of the provisions of §5 of these Terms, the Service Provider is entitled to take actions aimed at eliminating such violations.

§ 6. Complaints

  1. In the event of non-performance or improper performance of Services by the Service Provider, the Guest is entitled to submit a complaint by: sending an email to office@ornsson.com; or sending a letter by traditional post to: Ornsson Solutions sp. z o.o., ul. Wiejska 17/3, 00-480 Warsaw, Poland.
  2. A complaint submitted by the Guest should include:
    1. the name and contact details of the person submitting the complaint, including email address,
    2. the subject of the complaint, including circumstances justifying the claim,
    3. the signature of the person submitting the complaint and the date.
  3. A response to the complaint will be provided within no more than fourteen (14) days from the date the Service Provider receives the complaint in the case of a Consumer, and within no more than fourteen (14) days in the case of Guests who are not Consumers.
  4. Feedback regarding the complaint will be sent to the Guest via email.
  5. If additional explanations from the Guest are necessary to process the complaint, the response period will be extended by the time taken by the Guest to provide such explanations.

§ 7. Processing of Guests’ Personal Data

  1. The controller of Guests’ personal data processed on the Platform is the Service Provider. The rules for processing Guests’ personal data are described in these Terms.
  2. The Service Provider processes Guests’ personal data to the extent necessary to perform the Services, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Act on the Provision of Electronic Services.
  3. The Platform undertakes to protect personal data in compliance with applicable law, in particular by not disclosing it to third parties (subject to §7 point 9 of the Terms) and by processing it solely for the purposes specified in these Terms and for its own marketing purposes.
  4. The personal data provided by the Guest is processed exclusively for the purpose of presenting to the Guest an offer to conclude an agreement regarding participation in the Event to which the Inquiry relates.
  5. The Guest’s personal data is processed for the period necessary to perform the agreement concluded between the Guest and the Organizer, and for the period required by law or to secure potential claims.
  6. The Guest has the right to access their personal data, to request its rectification, deletion, or restriction of processing, to object to processing, and to lodge a complaint with a supervisory authority if they consider that the processing of personal data infringes applicable law.
  7. The Guest has the right to withdraw consent to the processing of their personal data at any time, which may result in the inability to provide the service and respond to the submitted Inquiry.
  8. Withdrawal of the Guest’s consent to the processing of personal data takes place by completing a resignation form. The Guest’s personal data will be deleted within thirty (30) days of submission of the resignation form.
  9. Upon receipt of an Inquiry regarding an Event, the Service Provider, under these Terms, provides the Organizer with the Guest’s personal data collected on the Platform. From that moment, the Organizer becomes an independent data controller, within the meaning of GDPR, and processes such data at its own risk.
  10. The Organizer is obliged to delete all personal data of the Guest within ninety (90) days of receiving such data, unless within that time the Organizer obtains a separate legal basis for processing by entering into an agreement with the Guest related to the Event.

§ 8. Commercial Information

  1. The sending of commercial information by electronic means is possible only with the Guest’s consent, granted by accepting these Terms.
  2. The Guest may withdraw consent to receive commercial information by electronic means at any time by sending an email to office@ornsson.com or by submitting a written notice via post.

§ 9. Cookies Policy

  1. In connection with the use of the Platform, “cookies” may be collected, which may contain the Guest’s personal data, such as the IP address of the computer and the unique device identifier.
  2. The legal basis for collecting data from cookies is Article 6(1)(f) of GDPR, allowing processing for the legitimate interests of the data controller.
  3. The purpose referred to in §9 point 2 of the Terms is to adapt the Platform to the Guest’s individual needs, to remember data entered by the Guest in connection with use of the Platform, and to conduct statistical analyses regarding the Guest for the Service Provider’s needs.
  4. Use of the Platform involves sending queries to the server, which means that each query is recorded and stored on the server, including: the User’s IP address, server date and time, and information on the web browser and operating system. The server content is available only to persons authorized to administer the server.
  5. The Service Provider reserves the right to collect data on Guest activities, in particular such as adding specific Events to favorites and submitting Inquiries — to which the Guest consents.
  6. The purpose of collecting the data referred to in §9 point 6 of the Terms is to analyze the Guest’s activity on the Platform.

§ 10. Liability

  1. The Service Provider is not liable for non-performance or improper performance of agreements concluded between the Guest and the Organizer related to Events, as the Service Provider is not a party to such agreements.
  2. The Organizer bears full and exclusive liability for the Event, including for any damage caused to the Guest or any participant. The Service Provider is not liable for the content delivered to Event participants.
  3. The Organizer bears full and exclusive liability for the materials and content provided on the Platform relating to particular Events or the Organizers themselves.
  4. The Service Provider is not liable for damage resulting from improper use of the Platform by the Guest.
  5. Information relating to Organizers and their Events is provided by Organizers. The Service Provider does not guarantee the accuracy or timeliness of such information, which means that discrepancies cannot serve as grounds for claims against the Service Provider by Guests. The Service Provider is not liable for damage resulting from false data provided by an Organizer.
  6. Due to the impossibility of fully eliminating technical issues in the operation of the Platform, the Service Provider does not guarantee uninterrupted or error-free operation.
  7. The Service Provider reserves the right to temporary interruptions in access to the Platform resulting from maintenance or similar work. Such interruptions cannot serve as grounds for claims against the Service Provider.
  8. The Service Provider is not liable for interruptions or improper functioning of the Platform resulting from: causes attributable to third parties, telecommunications issues, malfunctions of third-party software (including that of subcontractors), or other circumstances beyond the Service Provider’s control.

§ 11. Final Provisions

  1. The Service Provider can be contacted at: ORNSSON SOLUTIONS sp. z o.o., ul. Wiejska 17/3, 00-480 Warsaw, Poland, or via email at: office@ornsson.com.
  2. Any disputes arising from these Terms shall be resolved amicably where possible. If amicable resolution is not possible, disputes will be submitted: in the case of a dispute with a Consumer — to the court having jurisdiction under general provisions; in other cases — to the court competent for the Service Provider’s registered office.
  3. In matters not regulated by these Terms, the relevant provisions of the law of the Republic of Poland shall apply.
  4. The Service Provider reserves the right to amend these Terms.
  5. In the event of any inconsistency between these Terms and applicable law, the Service Provider declares that the applicable provisions of law shall apply in place of the challenged provisions of the Terms, in particular with respect to rights afforded to Consumers.