Practical Conflict Management

We are a modern training company that combines practical in-person workshops with innovative e-learning solutions, supporting the real implementation of acquired knowledge in daily work. Thanks to our proprietary blended learning platform and collaboration with experienced trainers, we create flexible programs tailored to the needs of various industries, enriched with interactive tools, videocasts, and 1:1 sessions. Our mission is not only to develop competencies but also to create an inspiring space for exchanging experiences while maintaining the highest quality of service and continuously improving our standards.

The workshop focuses on developing practical communication skills and relationship management in the workplace. Participants learn how to build an atmosphere of trust and respect through conscious communication, avoid mistakes and pitfalls (e.g., projection or ineffective feedback), and apply proven feedback models. The training includes working with conflict - from understanding its dynamics, through assertive communication, to managing emotions and de-escalating tensions. The entire program is practical, based on exercises, simulations, and analysis of real situations, culminating in the development of specific actions to prevent conflicts.

The training is aimed at individuals who collaborate with others in their work and want to improve the quality of communication and professional relationships. It will particularly benefit managers and team leaders who regularly provide feedback, manage employees' emotions, and resolve conflict situations. It is also a valuable proposition for specialists working in teams, HR professionals supporting organizational development, and individuals preparing to take on managerial roles. The workshop will be useful wherever openness, trust, and the ability to constructively handle tensions in professional relationships are important.

The goal of the training is to develop skills for effective, conscious communication in the workplace that builds trust, strengthens collaboration, and reduces the risk of conflicts. Participants learn how to provide constructive feedback, manage emotions - their own and others' - and respond assertively and supportively in difficult situations. An important element is also understanding the mechanisms of conflict formation and developing practical ways to prevent and resolve them, in order to improve the effectiveness of collaboration and the quality of professional relationships.

Participation in the training primarily allows participants to improve the quality of daily communication at work, making it easier to build relationships based on trust and respect. They gain greater confidence in providing feedback - both reinforcing and corrective - and learn to respond calmly, assertively, and constructively in difficult situations. The training also helps to better understand emotions - their own and others' - which translates into more effective handling of tensions and conflicts. As a result, participants can resolve misunderstandings more quickly, prevent their escalation, and create a more open and effective atmosphere of collaboration within the team.

1. Psychological communication tools that build respect and trust in the workplace:

a) Communication traps. The mechanism of projection and ways to minimize negative projections.
b) How to minimize the risk of negative attitudes from colleagues and subordinates? How to avoid negative projections towards colleagues and subordinates? How to build an atmosphere of openness and trust in relationships with others?
c) The rule of reciprocity and the principle of modeling in building openness.
d) Practice. Skills training in minimizing projections: revealing intentions and "human face" in conversations with colleagues.

2. Feedback as an opportunity to improve collaboration and an effective way of communicating:

a) Traps and mistakes related to feedback - how to avoid communication barriers?
b) Basics of good feedback: You message vs. I message. The FUKO model as a starting point for reinforcing and critical feedback. Dealing with the emotions of the interlocutor during difficult feedback.
c) Practice. Working with real training using diagnostic and corrective simulation - online forum simulation. Feedback algorithm training.

3. From Theory to Practice – Understanding Conflict Dynamics:

a) Grounding knowledge about conflict management styles.
b) Analysis of real (anonymous) case studies from AHOP, provided in advance or developed on-site.
c) Assertive communication exercise: the ability to express one's needs and set boundaries. Presentation of the assertive response algorithm leading to collaboration.

4. Emotions in Conflict Management:

a) Emotional intelligence as the key to conflict - recognizing and regulating emotions.
b) De-escalation techniques - working with a person in strong agitation.
c) The role of body language and tone of voice in crisis communication.

5. Planning Preventive Actions and Summary.

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The training is conducted by a certified Trainer - Practitioner, participants receive training materials in paper form, access to the platform for 3 months for the course on Conflicts, the possibility of a 1:1 session with the Trainer for 500.00 PLN net, training gadgets, and certificates of completion of the workshop.