KPIs in automotive service operations

Nowe Motywacje has been supporting organizations in the development of employees, leaders, and teams since 1996, focusing on solutions that work in practice. They work with organizations in a way that ensures change is visible in daily operations, not just at the level of declarations. They engage in team processes, organize ways of working, and help people grasp context more quickly, make decisions, and take responsibility for results. Instead of one-off actions, they build solutions that remain within the company and begin to operate without ongoing external support.

The training focuses on the practical use of KPI indicators in managing a car service. Participants learn to analyze the efficiency of the office and workshop, plan resource utilization, and consciously influence the economic results of the service. The program covers both organizational and financial aspects related to the profitability and productivity of service teams.

For service managers, workshop masters, team leaders, office managers, and employees responsible for analyzing results and operational efficiency of the service.

• Developing skills in working with key performance indicators in the service.
• Learning to plan and assess the utilization of office and workshop potential.
• Understanding the impact of costs, margins, and productivity on service results.
• Building decision-making skills based on data and KPI indicators.

Benefits for the organization

• Increased efficiency of office and workshop operations.
• Control over costs and focus on BEP.
• Utilization of office and workshop potential.

Benefits for the participant

• Development of practical skills in the basics of economics in the service.
• Accurate estimation, planning, and assessment of achieved work results.
• Ability to positively influence key KPI values.

Module 1: Office and Workshop Personnel

• Priorities for productive and non-productive teams.
• Rational personal resources of the office and workshop.
• Planning team presence.
• Synergy of different service areas.

Module 2: Service Work Efficiency

• Conditions for effective cooperation.
• Phases of workshop productivity.
• Basic KPIs of productive teams.
• Basic KPIs of non-productive teams.
• Qualitative indicators vs. economic indicators of the service.

Module 3: Office and Workshop Potential

• Factors influencing workshop potential.
• Planning and assessing the utilization of workshop potential.
• Factors influencing the utilization of service office potential.
• Planning and assessing the utilization of service office potential.

Module 4: Margin Calculation

• Types and proper addressing of service costs.
• Transactional margin and other levels of service margins.
• Impact of transactional costs on service results.
• Calculating the break-even point and expected profit level.

16 hours

• 2 workshops (2 x 8 hours)
• training materials
• trainer's travel to the venue
• training management
• training needs assessment
• personalized certificate in pdf
• online evaluation survey
• summary report from surveys