KPI – Key Performance Indicators (in Polish)

HILLWAY Training & Consulting is a Polish training and consulting company, established in 2011 by experienced industry practitioners. We specialize in developing competencies and qualifications through high-quality business training – including soft skills, hard skills, and industry-specific training. We focus on real business challenges, offering dedicated training programs and consulting projects in areas such as: management and leadership, sales, customer service, effective communication, HR, debt collection, and call center operations. What sets us apart is our individual approach to clients, commitment to high quality and efficiency, flexibility, and a team of expert practitioners. We conduct projects throughout Poland and abroad. Our mission is to support the development of companies and employees by providing knowledge and tools ready for immediate application. More information can be found on our website hillway.pl

"KPI – Key Performance Indicators" is a program that shows how to measure what really matters to effectively manage a company. Participants learn to identify and implement KPI indicators that support strategy execution, rather than just documenting activity. The training combines knowledge from Performance Management, management by objectives (OKR), and practices of strategic and operational controlling. The program focuses on how to select key data, set priorities, and translate strategy into specific actions. Participants will learn tools for designing strategic maps, creating KPIs, and designing monitoring and reporting systems. Errors and pitfalls in using metrics are also discussed. This training is not just theory – participants will develop metrics for their own organizations, learn how to implement them, and use them in ongoing management. It is particularly recommended for those developing a management by objectives system and employees of PMO project offices.

The training is intended for a wide audience, including:

• managers responsible for strategy execution
• those creating a management by objectives system
• members of project teams and PMO employees
• those analyzing data and reporting results

The main objectives of the training are:

• to learn how to build and implement effective KPIs
• to support the company's strategy with measurable actions
• to streamline the decision-making process in management

Participation in the training will bring participants a range of benefits, such as:

• the ability to identify the most important metrics
• better alignment of goals with operational actions
• increased efficiency and transparency in management
• readiness to implement a KPI reporting system

"KPI – Key Performance Indicators" is a training built from 5 modules that guide participants through the process of designing, implementing, and improving the KPI system:

• Module 1: Strategic Foundations of KPI
  • From Diagnosis to Strategy
  • Strategic Map and Company Goals
  • The Role of KPI in Performance Management
• Module 2: Designing KPI Indicators
  • Definition and Characteristics of KPI
  • Types of KPI and Their Applications
  • Critical Success Factors
• Module 3: Preparing for KPI Implementation
  • Principles of KPI Selection (bottom-up, top-down)
  • Base of Metrics and KPI Examples
  • Creating a Reporting and Monitoring System
• Module 4: KPI in Organizational Culture
  • Implementing KPI in Daily Management
  • The Role of the Project Team
  • KPI Concept vs. Organizational Values and Mission
• Module 5: Monitoring and Corrective Actions
  • Assessing KPI Achievement
  • Corrective and Control Actions
  • Best Practices and Case Analysis

Duration of the training: 2 training days - 16 hours with standard training breaks

• Training materials
• Trainer's travel to the venue
• Training management
• Training needs assessment