Jak prowadzić trudne rozmowy z pracownikami

Our business focuses on providing the highest quality training solutions for domestic and international enterprises. We specialize in large training projects aimed at managers at various levels of management. Our market differentiator is innovative training tools such as games and training simulations.

The training aims to prepare managers for effectively conducting challenging conversations with employees. Participants will understand the reasons for communication difficulties and learn how to cope with them. They will become familiar with proven structures and tools that are helpful when addressing sensitive topics or in difficult situations. The program includes communicating unpopular decisions as well as discussions about work standards, performance, motivating, or disciplining. A strong emphasis will be placed on practical exercises that allow managers to practice communication in simulated situations that have previously posed challenges or raised concerns. As a result, participants will increase their confidence and be better prepared to conduct difficult conversations, leading to more constructive relationships with their teams and more effective problem-solving.

• Managers

• Raising awareness of the reasons for difficulties in conversations with employees and ways to cope with them.
• Learning structures and tools helpful in conducting conversations on difficult topics or in challenging situations.
• Practical training in communicating unpopular decisions, addressing "difficult topics," and constructively responding in demanding situations during conversations.

• Increased confidence in conducting difficult conversations.
• Effective handling of unforeseen situations during conversations.
• Better preparation for conducting conversations and building positive relationships within the team.
• Development of competencies in preparing for demanding conversations with employees and addressing difficult topics.

Module 1 - Understanding Difficult Conversations

• Causes of challenges in conversations
• Perspectives of the supervisor and employee
• Building leader predictability
• Preparation for the conversation
• Helpful conversation structures

• Module Flow: The module will begin with an analysis of the reasons why conversations with employees become difficult. Participants will examine both their perspective and that of the employee to better understand the dynamics of such interactions. Strategies for building leader predictability and preventing negative assumptions will be discussed, allowing for a safer environment for conversation. Participants will then learn key elements of preparation for difficult conversations and effective structures that facilitate discussions on sensitive topics. The goal of the module is to build solid theoretical and practical foundations before moving on to more advanced scenarios.

  
  Module 2 - Practical Application of Skills

• Communicating unpopular decisions
• Conversations about standards and performance
• Motivating and disciplining conversations
• Developmental and evaluative conversations
• Handling unforeseen situations
• Module Flow: This module will focus on the practical application of knowledge gained in Module 1. Participants will have the opportunity to practice communicating unpopular decisions, learning how to convey difficult messages constructively. They will then engage in conversations about work standards and performance, learning how to provide feedback and set expectations. Techniques for conducting motivating and disciplining conversations, as well as developmental and evaluative discussions, will also be covered. The module will include intensive practical training, during which participants will face simulations of situations that have been challenging for them in the past or that they fear. The aim is to develop skills in handling unforeseen situations and increase confidence in conducting even the most demanding conversations.

8 hours

• Needs assessment
• Creation of a dedicated training program
• Trainer's fee
• Travel to the training location
• Training materials
• Post-training report