Handling difficult conversations

Nowe Motywacje has been supporting organizations in the development of employees, leaders, and teams since 1996, focusing on solutions that work in practice. They work with organizations in a way that ensures change is visible in daily operations, not just at the level of declarations. They engage in team processes, organize ways of working, and help people grasp context faster, make decisions, and take responsibility for results. Instead of one-off actions, they build solutions that remain within the company and start to work without ongoing external support.

The training prepares participants to conduct conversations that require sorting out emotions and reaching specific agreements. Participants work on situations where conversations stall, the other party reacts defensively, or topics are postponed. There is a strong emphasis on how to lead a conversation step by step to reach an agreement and close the topic.

For specialists and managers who conduct difficult conversations in their work and want to do so in a more conscious and effective manner.

• Developing skills in conducting conversations in tense and conflict situations.
• Learning to separate facts, opinions, and emotions in communication.
• Strengthening skills in asking questions and leading conversations to specifics.
• Preparing for problem-solving and building agreements.

Benefits for the organization

• Improvement in communication quality within the team and more effective conflict resolution.
• Increased employee skills in constructive communication.
• Better management of emotions and difficult situations in the workplace.

Benefits for the participant

• Development of skills in distinguishing emotions from facts and effective communication.
• Learning a constructive approach to difficult conversations and conflict situations.
• Acquisition of practical tools for effective problem-solving.

Distinguishing emotions from facts and opinions

• Providing feedback based on NVC/FUKO.
• Calmly communicating emotions and receiving emotional statements.
• Clarification and paraphrasing in communication.
• Asking clarifying questions and highlighting intentions.

Effectively asking about positions and needs

• Different types of questions and uncovering the other party's intentions.
• Methods for getting to the heart of the problem.
• Training in asking effective questions.
• Building rules and action plans based on received information.

Constructively naming situations through the lens of facts

• FUKO model in a directive style and skills training using videos.
• Clarification and paraphrasing techniques in difficult situations.
• Asking clarifying questions for precise understanding of the situation.
• Strategies for achieving cooperation in difficult situations.
• Practical exercises based on participants' case studies.

Resolving difficult and conflict situations

• Types of conflicts according to Moore and techniques for overcoming them.
• Strategies for resolving difficult and conflict situations.
• Building cooperation and resolving conflicts.
• Training skills in conducting conversations with feedback.

6 hours

• 1 workshop (6 hours)
• training materials
• training facilitation
• needs assessment
• personalized certificate in pdf
• online evaluation survey
• summary report from surveys