First Time Manager - Workshop for New Managers (in English)

HILLWAY Training & Consulting is a Polish training and consulting company, established in 2011 by experienced industry practitioners. We specialize in developing competencies and qualifications through high-quality business training – including soft skills, hard skills, and industry-specific training. We focus on real business challenges, offering dedicated training programs and consulting projects in areas such as management and leadership, sales, customer service, effective communication, HR, debt collection, and call center operations. What sets us apart is our individual approach to clients, commitment to high quality and effectiveness, flexibility, and a team of expert practitioners. We conduct projects throughout Poland and abroad. Our mission is to support the development of companies and employees by providing knowledge and tools ready for immediate application. More information can be found at hillway.pl

The HILLWAY Training & Consulting "First Time Manager" training is an intensive workshop aimed at individuals starting their managerial path or taking on new leadership positions. Its main goal is to equip participants with essential leadership skills that will allow them to build a credible image as a boss and effectively manage a team. Before the training begins, each participant has the opportunity to complete a pre-training survey, the results of which are analyzed and used to personalize the content and course of the workshop, ensuring maximum alignment with individual needs and expectations. The training focuses on practical aspects of a manager's work, teaching how to effectively motivate, develop, and communicate with the team, as well as how to deal with challenges typical for novice leaders. The program is designed so that participants can immediately apply the acquired knowledge in their daily work, building their authority and effectiveness in their new role.

The training is intended for:

• New managers who have recently taken their first leadership position.
• Individuals promoted to managerial positions without prior experience.
• Team leaders who want to systematize and strengthen their core managerial competencies.
• Specialists being prepared for future managerial roles.

The main goals of the training are:

• Enhancing awareness of the importance of the leader's role in the organization.
• Understanding one's own resources and leadership potential.
• Improving leadership skills, including defining goals, diagnosing the team, and flexibly applying management styles.
• Learning to conduct effective meetings and managerial presentations.

Upon completion of the training, participants will be able to:

• Build authority and effectively influence employees.
• Challenge employees and clearly communicate expectations.
• Create a cohesive team, motivate, and develop its members.
• Conduct conscious motivating, developmental, and disciplinary conversations.

The HILLWAY "First Time Manager" training includes the following thematic blocks:

• Module I: The Role of the Leader in the Organization
  • Characteristics of a leader (leadership styles, research results, conclusions)
  • Authority of the leader (patterns that build authority, traits of an authoritative person)
  • Individual vs. team (strength of the individual vs. power of the team, activation for teamwork)
• Module II: The Leader's Potential
  • Tasks of a leader (what builds the effectiveness of the best leaders)
  • Defining the leader's strategy
  • Recognizing the potential and diversity of employees
  • Relational leader vs. task-oriented leader (adapting style to the task)
  • Your leadership potential (map of needs, predispositions, strengths)
• Module III: Leadership Skills
  • Team diagnosis (level of competencies, focus on the work situation)
  • Flexible application of style (adapting communication style to the employee)
  • Managing to achieve results (defining goals, providing feedback)
• Module IV: Leader Communication
  • Rules for the boss (when to deliver an exposé, structure of the exposé)
  • Conducting conversations with employees (rewarding, corrective, disciplinary conversations – rules and scenarios)
• Module V: Leader Development Plan
  • Implementation of leadership skills
  • Effects of the leader's developmental work
  • Development of the leader's team

Duration of the training: 2 training days - 16h with standard training breaks

• Training materials
• Trainer's travel to the venue
• Training management
• Training needs assessment