Feedback: Techniques and practical feedback training

Our business focuses on providing the highest quality training solutions for domestic and international enterprises. We specialize in large training projects aimed at managers at various levels of management. Our market differentiator is innovative training tools such as games and training simulations.

Feedback is a key tool supporting individual development and building effective professional relationships in any team. However, giving and receiving feedback often comes with fears, which can lead to misunderstandings or avoidance of important conversations. Our training is designed to break these barriers. Participants will learn how to effectively use feedback to support development and achieve team goals. They will be equipped with tools and techniques to handle difficult situations related to giving feedback, as well as learn how to build a culture of openness and trust in the workplace. The training program includes intensive practical exercises, simulations, and case analyses that will enable participants to develop good practices regarding feedback and gain confidence in its application.

• Specialists
• Leaders
• Teams

• Awareness of the importance of feedback in building professional relationships.
• Understanding transactional analysis theory and various models of giving feedback.
• Development of situational and task feedback skills.
• Increased readiness to handle difficult situations when using feedback in practice.

• Participants will experience the consequences of "bad" feedback and develop good practices for giving and receiving feedback.
• Participants will learn to build constructive feedback based on the adult-adult transaction model.
• Participants will gain confidence in applying feedback in their daily work.
• Teams will work more effectively due to improved communication and trust.

Module 1 - Basics of Effective Feedback and Transactional Analysis

• "Bad Feedback"
• The impact of feedback on communication, collaboration, and professional relationships
• Good feedback practices
• Transactional analysis in communication
• "Adult" communication tools

• Module flow: Participants will be asked to prepare and perform a simulation of "the worst feedback in the world," which will allow them to understand the consequences of using negative feedback. In the workshop and discussion, a list of good feedback practices will be created. We will then analyze the real reasons why feedback is difficult and rarely used in practice. Participants will learn the theory of transactional analysis, which will help them understand how different forms of transactions affect the feedback process. They will practice using communication tools to build constructive relationships based on the adult-adult transaction, replacing opinions with factual language, informing about consequences, replacing "You" language with "I" language, and expressing their expectations.

  
  Module 2 - Feedback Models and Intensive Practical Training

• Feedback Models
• Situational Feedback
• Developmental Feedback
• Receiving and Giving Feedback
• Difficult Situations Related to Feedback
• Module flow: At the beginning of the workshop, participants will be introduced to various forms of giving feedback. The main part of the meeting will be intensive practice of giving and receiving feedback in prepared simulations and those based on the participants' real organizational experiences. Simulations will be conducted using drama work methods, with freeze frames and continuous situation analysis. This way, participants will be ready to apply feedback in practice after the training, providing constructive and positive feedback to their colleagues, in line with the practiced models.

8 hours

• Needs Assessment
• Creation of a dedicated training program
• Trainer's fee
• Travel to the training location
• Training materials
• Post-training report