Dealing with Conflicts – Building Self-Confidence

EITT is a leading provider of IT and business training in Poland with over 15 years of experience. We specialize in modern technologies, management methodologies, and professional skills development.

The training focuses on developing practical skills for managing conflict situations while simultaneously enhancing participants' self-confidence. The program combines conflict psychology theory with intensive practical exercises, during which participants learn effective mediation techniques, assertive communication, and building constructive relationships within a team. The sessions are conducted in a workshop format, utilizing real conflict scenarios and techniques for working with emotions under the guidance of an experienced business psychology trainer.

• Team and project managers
• HR and organizational development specialists
• Team leaders
• Customer service department employees
• Project coordinators
• Individuals working in multicultural environments
• Internal communication specialists
• Employees working in project teams

Equipping participants with the skills for confident and constructive conflict resolution.

• Acquisition of practical skills for identifying and resolving various types of conflicts.
• Strengthening self-confidence in difficult interpersonal situations.
• Mastering techniques for effective assertive communication tailored to different types of interlocutors.
• Learning methods for transforming conflicts into opportunities for positive change and development.
• Increasing effectiveness in conducting mediations and facilitating team meetings.
• Gaining skills for effectively managing one's own emotions during stressful situations.
• Developing the ability to build lasting and constructive professional relationships.

Conflict Psychology and Self-Confidence:

• Mechanisms of conflict emergence
• Types of conflicts in organizations
• Building foundations of self-confidence
• Recognizing one's own reaction patterns

Conflict Management Techniques:

• Mediation and facilitation methods
• Assertive communication in practice
• Dealing with difficult emotions
• Building positive relationships

Conflict Resolution Strategies:

• Analyzing sources of conflict
• Negotiation techniques
• Developing win-win solutions
• Preventing conflict escalation

Personal Development in the Context of Conflict Resolution:

• Developing emotional intelligence
• Building mental resilience
• Techniques for self-motivation and stress management
• Planning the development of one's own competencies in conflict resolution

2 days (16h)

• Training materials in electronic form
• Certificate of completion
• Access to the e-learning platform (30 days)
• Trainer support after the training