Change Management Practitioner

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The Change Management courses (Foundation and Practitioner) were developed by APMG International Ltd. in collaboration with the Change Management Institute. They aim to help organizations and their employees manage changes and their impacts. They present techniques for effective planning and implementing successful transformational initiatives. In the modern business environment, changes are constant. This can pose challenges but also create opportunities. By effectively managing changes, organizations increase their efficiency and achieve their goals in conditions of high variability and uncertainty. Understanding the impact of changes on the organization and its staff is crucial for managing them. Change can bring positive or negative effects. It can lead to increased productivity, improved morale, and generate new developmental potentials. It can also cause stress, anxiety, and resistance. Change management training shows how change affects individuals, teams, change leaders, and organizations. Change Management Practitioner v3 focuses on applying and adapting the guidelines of the Change Management Institute to organizational change situations. The course will help understand how to think about the work of change managers in the organization and indicate possible solutions to the most common problems. The teaching materials include a range of references to source publications, allowing participants to deepen their knowledge on topics of particular interest.

• Aspiring or current change managers in organizations, transformations, or transformations.
• Individuals in key roles in designing, developing, and implementing organizational change programs, including:
• Change project managers
• Transformation managers
• Owners and members of ownership bodies in organizations
• Business change managers
• Change program managers
• Operational managers
• Individuals who have participated in the Change Management Foundation course.

• In addition to the ability to apply knowledge from the Foundation level, participants of the Practitioner course will also be able to:
• Apply key principles to determine what individuals involved in the change initiative need to learn.
• Effectively provide feedback to support others in the change process.
• Apply coaching principles while supporting change leaders.
• Recognize and deal with various sources of conflict occurring during changes.
• Learn effective ways to facilitate group work to enable collaboration and co-creation of changes.
• Understand ways to sustain changes by identifying organizational levers, adaptive approaches, and reinforcing systems to help embed changes in the organization.
• Prepare for the Practitioner level exam.

• Gaining knowledge on how to support individuals during the implementation of change.
• Learning tools, approaches, and methods to support employees and managers in the change process.
• Practical learning of problem-solving during change.
• Understanding the leadership process step by step and ways to build stakeholder engagement.
• The ability to measure the effectiveness of change.

• Module: Sustaining Changes
  • Types of change levers
  • Critical point and critical mass
  • Factors influencing the achievement of critical mass
  • Carl Rogers' change adoption curve
• Module: Competencies and Learning in Change
  • Introduction to effective communication
  • Nine teaching actions
  • Educational needs and goals
  • Competency charts
  • Evaluation of the teaching process
• Module: Coaching for Change
  • Coaching supporting change
  • Active listening – basic behaviors
  • Developmental feedback
  • Coaching framework – conditions of the client relationship
  • GROW model
  • Coaching questions
• Module: Dealing with Conflicts
  • Sources of conflict in the change process
  • Conflict resolution styles
• Module: Facilitating Co-Creation (Co-Design)
  • Facilitated workshops
  • Co-creation principles
  • Agendas for co-creation workshops

2 days