Assertive communication

New Motivations has been supporting organizations in the development of employees, leaders, and teams since 1996, focusing on solutions that work in practice. They work with organizations in a way that ensures change is visible in daily operations, not just at the level of declarations. They engage in team processes, organize ways of working, and help people grasp context more quickly, make decisions, and take responsibility for results. Instead of one-off actions, they build solutions that remain within the company and begin to operate without ongoing external support.

The training organizes communication in the workplace to be clear, specific, and not escalate tensions. Participants work on real situations from their teams, learning to speak directly about expectations, respond to difficult behaviors, and set boundaries without damaging relationships. There is a strong emphasis on practice and translating this into daily collaboration.

For specialists and managers who work in teams and want to better handle situations requiring clear communication, especially where tensions or misunderstandings arise.

• Developing assertive communication skills in daily work.
• Learning to express needs and expectations in a way that is understandable to others.
• Strengthening skills to respond in conflict situations.
• Building communication that supports collaboration and responsibility within the team.

Benefits for the organization

• Increased effectiveness of communication and collaboration within the team.
• Improved conflict resolution skills in the workplace.
• Development of an organizational culture based on respect and assertiveness.

Benefits for the participant

• Development of assertive communication skills and coping in difficult situations.
• Learning to effectively express needs and boundaries while respecting the needs of others.
• Increased effectiveness in building collaboration and resolving conflicts.

Understanding Assertiveness

• Definition of assertiveness and its significance in the professional environment.
• Assertiveness map: submissive, aggressive, manipulative, and assertive communication.
• Self-diagnosis of 10 areas of assertiveness: identifying situations where we are assertive or have competency gaps.
• Life positions.

Assertive Communication Tools

• Building and using assertive messages and assertive refusals.
• "I" message.
• Games and exercises using assertive communication tools.
• Mini scenes - practical training and feedback.
• Principles of assertive communication and "I" message.

Assertiveness in Building Collaboration

• Analysis of approaches: collaboration or competition.
• Difficult situations and conflicts in the context of assertiveness.
• Analysis of a conflict situation based on a training video.
• Using assertiveness in practice to resolve conflicts.

Practical Workshops on Assertiveness

• Discussion of case studies and group division.
• Preparation and execution of scenes using assertive communication tools.
• Feedback and analysis of scenes.
• Building an individual development plan in the area of assertiveness.

6 hours

• 1 workshop (6 hours)
• training materials
• training facilitation
• training needs assessment
• personalized certificate in pdf
• online evaluation survey
• summary report from surveys