AI in Customer Service Training

Catalogue index: IFS/22

  • In stock
  • Delivery: free
  • Dedicated training:
  • Producer:
  • Training level:
    • Podstawowy
  • Type of training:
    • stacjonarnie; online
PLN533.33 net / particip. PLN7,999.95  net for 1 workshop PLN656.00 gross incl. 23% VAT / particip.

product- line 1

Features

Features
Certification:
  • TAK
Dedicated training:
Number of training hours:
  • 8
Producer:
Training language:
  • polski
Training level:
  • Podstawowy
Type of training:
  • stacjonarnie; online

Description

Company Description

Infoshare is the largest tech community in CEE and the organizer of the leading tech conference in Gdańsk. It connects startups, investors, corporations, and innovation enthusiasts. It promotes entrepreneurship, knowledge sharing, and networking. Through events, competitions, and programs, it supports the development of the tech ecosystem in Poland and the region.

Training Description

Artificial intelligence increasingly supports customer service processes. The goal of the training is to familiarize participants with the basics of artificial intelligence, its application in customer service, with a particular emphasis on specific, practical examples of using AI-based tools. No specialized knowledge is required for the training. It is aimed at individuals at various levels of advancement.

Who the Training is For
  • The training is intended for customer service specialists and anyone interested in utilizing artificial intelligence in this area.
Objectives
Benefits

Participants will gain knowledge about the basics of artificial intelligence, understand the benefits of supporting customer service with tools like ChatGPT, and learn how to use these tools in their daily customer service work.

Training Program

  1. ARTIFICIAL INTELLIGENCE AND CHATGPT
     • Explanation of key concepts and presentation of tools
     • Benefits
     • Risks

  2. CHATGPT – FIRST STEPS

  3. CHATGPT AS A CUSTOMER SERVICE TRAINER
     • Basics of professional customer service
     • Handling difficult customers
     • Collaboration with internal customers
     • Creating customer service scripts
     • Exercises

  4. CHATGPT AS YOUR CUSTOMER SERVICE ASSISTANT
     • Automating responses to frequently asked questions
     • Using a knowledge base to automate responses to inquiries
     • Generating personalized responses to customer messages

  5. ANALYZING CUSTOMER FEEDBACK
     • ChatGPT as a tool for sentiment analysis and customer issues
     • Understanding and analyzing customer opinions
     • Key CX metrics: NPS, Customer Effort, Advocacy Gap
     • Using sentiment analysis and issues to improve customer service
     • Managing customer feedback (closed feedback loop)
     • Utilizing customer feedback in other areas of the company's operations

  6. THE FUTURE OF CUSTOMER SERVICE DEVELOPMENT IN THE CONTEXT OF AI

  7. QUESTIONS AND ANSWERS

Duration

8 hours / 1 day

Price Includes

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