Communication in Practice

We are a modern training company that combines practical in-person workshops with innovative e-learning solutions, supporting the real implementation of acquired knowledge in daily work. Thanks to our proprietary blended learning platform and collaboration with experienced trainers, we create flexible programs tailored to the needs of various industries, enriched with interactive tools, videocasts, and 1:1 sessions. Our mission is not only to develop competencies but also to create an inspiring space for exchanging experiences while maintaining the highest quality of service and continuously improving our standards.

This comprehensive training develops skills for effective communication at work. Participants learn why misunderstandings occur, how to recognize communication barriers, stereotypes, and sources of conflict, and how to mitigate them. The program also includes tools for effective communication, such as active listening, contracting cooperation principles, and providing feedback. A strong emphasis is placed on practice – individual and group exercises help translate knowledge into everyday professional situations. Communication styles, assertiveness, and the role of emotions in professional relationships are also discussed. The workshop concludes with a summary and the creation of an individual implementation plan for the acquired skills in the workplace.

The "Communication in Practice" workshop is intended for individuals working in teams and having daily contact with colleagues, clients, or business partners who want to improve the quality of their communication, better handle difficult and conflict situations, and increase the effectiveness of collaboration. It will benefit operational employees, specialists, and managers who want to consciously develop communication skills, provide feedback, assertiveness, and better understand different communication styles.

The goal of the "Communication in Practice" workshop is to develop the skills of effective and conscious communication in a professional environment, so that participants can better understand their interlocutors, reduce misunderstandings, and handle difficult and conflict situations more efficiently. The training also aims to strengthen competencies in active listening, providing feedback, assertiveness, and adapting communication styles to different people and situations, which translates into better collaboration and effectiveness at work.

Participation in the "Communication in Practice" workshop allows for a better understanding of communication mechanisms and reducing misunderstandings in daily work, which translates into smoother collaboration within the team and with clients. Participants gain greater confidence in conducting conversations, especially in difficult and conflict situations, learn to provide and receive constructive feedback, and consciously apply assertive behaviors. Through practical exercises, they develop the skill of active listening, adapting their communication style to the interlocutor, and better managing emotions, which ultimately improves the quality of professional relationships and increases work efficiency.

1. Communication in Practice:
a) Why does the interlocutor interpret our intentions differently?
b) Communication barriers in working with a team and clients.
c) Conflict situations and causes of misunderstandings.
d) Styles of reacting in conflicts.
e) The significance of stereotypes in communication.
f) Communication traps and projection.
g) Thun's ears.
h) From positions to needs – what are we really fighting for?
i) How to improve communication in the work environment?
j) Practical skills training.

2. Effective Communication:
a) Communication tools.
b) Responsibility of the sender and receiver.
c) Active listening.
d) Communication channels: conversation, email, phone, messengers.
e) Contracting cooperation principles.
f) Building trust and quality relationships.
g) Practical training.

3. Feedback:
a) What is feedback and why do we use it?
b) Intentions in feedback.
c) Facts vs. hypotheses.
d) I-message.
e) Corrective conversation – principles.
f) FUKO model.
g) Appreciation and positive feedback.
h) Training on real cases.

4. Communication Styles:
a) Personality types and communication styles.
b) Recognizing the interlocutor's style.
c) Adapting communication.
d) Building a conversation climate (tuning in).
e) Practical training.

5. Assertiveness:
a) What is assertiveness?
b) Assertiveness vs. submissiveness vs. aggression.
c) Manipulation – how to recognize it.
d) Techniques and tools for assertiveness.
e) Practical training.

6. Emotions in Communication:
a) The role of emotions.
b) Action-reaction in difficult situations.
c) Regulating one's own and others' emotions.
d) The significance of emotions at work.
e) Practical training.

7. Summary:
a) Key takeaways from the training.
b) Individual action plan.
c) Closing the training.

16h

The training is conducted by a certified Trainer - Practitioner, participants receive training materials in paper form, access to the platform for 3 months for the course "Communication Building Cooperation", the possibility of 1:1 sessions with the Trainer for 500.00 PLN net, training gadgets, and certificates of completion of the workshop.